Dual-Housekeeping Manager

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

SUMMARY

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

JOB DUTIES

● Interviews, selects & train associates

● Motivates staff through positive reinforcement, and leading by example

● Provides input during the preparation of the annual budget

● Attends required meetings and training

● Conducts departmental and other required meetings for which s/he is responsible

● Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

● Ensures that all departmental policies and procedures are adhered to

● Implements Baywood & Brand promotional programs and procedures

● Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

● Monitors cleanliness and neatness of departments for which s/he is responsible.

● Monitors inventory of supplies, placing orders in a timely manner.

● Communicates with other departments, therefore promoting a seamless operation.

● Ensures that all equipment is maintained properly. Routinely inspects equipment

● Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

● Administers disciplinary action, following company guidelines

● Administers performance appraisals

● Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

● Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

● Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

● Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

● Participates in safety initiatives and is an integral part of the Safety Committee

● Completes incident reports, taking appropriate action. Notifies appropriate parties

● Performs role of Manager on Duty as needed

● Participates in the BEAR activities and other company sponsored community service & fundraising events

● Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

● Maintains a professional image, including grooming, verbiage, and body language, at all times

● Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

● Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

● Fosters teamwork by offering assistance to others, as needed

● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

● Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

● Recommends other Baywood properties to our guests, when appropriate

● Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

SKILLS/QUALIFICATIONS

Education:

● Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

● Brand Certifications preferred

Experience:

● Minimum of 2 years hotel experience

● Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

● Bi-lingual (Spanish & English) preferred, as needed for geographic market

● Proficient in Microsoft Office® (Excel, Word)

● Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

● Proficient in the hotel’s Property Management System preferred

● Ability to communicate effectively, both written & oral

● Ability to multi-task

● Ability to motivate and lead a team

● Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

● Ability to operate standard office equipment, including: computer, copier, & printer

● Ability to perform job duties of all positions within the department

● Ability to learn and adhere to Brand & Baywood Hotels’ standards

● Ability to take information from various sources and determine a responsible course of action

● Ability to understand interdepartmental relationships

● Ability to operate office equipment and industry specific software (PMS)

● Ability to remain calm during stressful situations

PHYSICAL DEMANDS

● Walking and Standing: Frequently.

○ Must be able to carry 40 lbs. up to 25 feet.

● Sitting: Infrequently

● Bending, Stooping, Reaching: Frequently.

○ Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

● Lifting, Push/Pull: Often .

○ Must be able to lift 40 lbs. to the waist, chest, and above the head.

● Driving: Infrequently

● Traveling: Infrequently

Environmental Conditions:

● Inside: Frequently

● Outside: Moderately